Terms and conditions

The online shop www.siidritalu.ee/pood (hereinafter the Online Shop) is owned by Tori Jõesuu Siidri- ja Veinitalu OÜ (registry code 11898731), located at Tuka, Jõesuu village, Tori parish, Pärnu County, 86802, Estonia

Validity of the sales contract, product and price information:

These terms apply to purchases made in the Online Shop.
Prices of the products sold in the Online Shop are shown next to the products. A delivery fee is added to the price.
The delivery fee depends on the buyer’s location and the delivery method and is shown to the buyer when placing the order.
Information about each product is provided in the Online Shop next to the product.

Placing an order:

To order, add the desired products to the shopping cart. To complete the order, fill in the required fields and choose a suitable delivery method. The amount payable in euros is then displayed and can be paid via a bank link provided by Luminor or another payment solution. 

The contract enters into force when the amount due has been received in the Online Shop’s bank account.
If the ordered goods cannot be delivered because they are out of stock or for any other reason, the buyer will be informed as soon as possible and the amount paid (including delivery costs) will be refunded without delay, but no later than within 14 days of the notice.

Delivery:

Goods are shipped within Estonia.
Shipping costs are borne by the buyer, and the relevant prices are shown with each delivery method.
Deliveries within Estonia generally reach the destination chosen by the buyer within 3–7 working days of the sales contract entering into force.
In exceptional cases the goods may be delivered within up to 45 calendar days.

Our delivery partners are Itella Estonia OÜ, Smartpost and DPD Eesti AS.

Right of withdrawal:

After receiving the order, the buyer has the right to withdraw from a contract concluded in the online shop within 14 days.
The right of withdrawal does not apply in the cases listed in § 53(4) of the Estonian Law of Obligations Act, including:
– sealed (corked) beverages whose cork or seal has been opened after delivery, as they cannot be returned for health protection and hygiene reasons;
– goods that deteriorate quickly or have a short shelf life;
– leisure services booked for a specific date (e.g. cider tour, cider salon).
Unopened goods in undamaged packaging can be returned under the conditions described below.

The right of withdrawal does not apply if the buyer is a legal person.
To use the 14-day right of withdrawal, the ordered goods may not be used other than as needed to establish their nature, characteristics and functioning, in the way permitted for testing goods in a physical shop.
If the goods have been used for purposes other than establishing their nature, characteristics and functioning, or show signs of use or wear, the Online Shop has the right to reduce the refund in proportion to the decrease in the value of the goods.
To return goods, submit a notice of withdrawal (the form is available here: withdrawal form) and send it to info@siidritalu.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the goods are returned because they do not correspond to the order (e.g. wrong or defective goods).
The buyer must return the goods within 14 days of submitting the notice, or provide proof that the goods have been handed over to a carrier within that period.
Upon receipt of the returned goods, the Online Shop will refund all payments received from the buyer under the contract without delay, but no later than 14 days from receiving the notice of withdrawal.
The Online Shop may withhold the refund until it has received the goods back or until the buyer has provided proof of having sent them back, whichever is earlier.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery offered by the Online Shop, the Online Shop is not required to refund costs exceeding those of the standard delivery method.
The Online Shop has the right to withdraw from the sale and request the return of the goods if, due to an error, the price in the Online Shop was significantly below the market price of the goods.

Right to submit a complaint:

The Online Shop is liable for any non-conformity or defect of the goods sold which existed at the time of delivery and becomes apparent within two years of delivery to the buyer. For defects that appear within six months of delivery, it is presumed that the defect existed at the time of delivery; the Online Shop must prove otherwise.
Upon discovering a defect, the buyer has the right to contact the Online Shop within two months by emailing info@siidritalu.ee or calling (+372) 56455075

The Online Shop is not liable for defects arising after the goods have been delivered to the buyer.
If goods bought from the Online Shop have defects for which the Online Shop is liable, the Online Shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Shop will refund all payments made under the sales contract.
The Online Shop will reply to a consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data:

The Online Shop uses the personal data entered by the buyer (incl. name, phone number, address, email address, bank details) only to process the order and send the goods to the buyer. The Online Shop passes personal data to the delivery companies in order to deliver the goods (Itella Estonia OÜ and DPD Eesti AS). TORI JÕESUU SIIDRI- JA VEINITALU OÜ is the controller of personal data and passes the personal data required for payments to the authorised processor Maksekeskus AS
The Online Shop sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the website and consenting to direct marketing.
The buyer can unsubscribe from offers and newsletters at any time by letting us know by email or by following the instructions in the email.

Dispute resolution:

Any complaints about the Online Shop should be sent by email to info@siidritalu.ee or made by phone at (+372) 56455075.
If the buyer and the Online Shop cannot resolve a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedure and the application form are available here. The Committee is competent to resolve disputes arising from contracts between the buyer and the Online Shop. Examination of the buyer’s complaint by the Committee is free of charge.
The buyer may also use the European Union’s online dispute resolution platform.